Reliable Doorstep Appliance Repair Support

1. Non-OEM & Independent Status

24X7 HELPLINE operates purely as an independent service establishment managed by MS. ASHA RANI. We are not an authorized service station, franchise partner, or affiliate of any brand manufacturer (OEM).

2. Trademark Acknowledgment

All brand names, trade marks, logos, model designations, and emblems referenced across this platform (such as LG, Samsung, Whirlpool, Daikin, IFB, Voltas, Sony, Godrej, Panasonic, etc.) are the exclusive intellectual properties of their respective original copyright and trademark owners.

3. Out-Of-Warranty Appliances Only

Our repair solutions are exclusively provided for household appliances whose manufacturer warranty has expired. If your device is currently covered under active manufacturer warranty, you are advised to connect directly with the official manufacturer service center to maintain warranty coverage.

Last Updated: 2026. This Privacy Policy clarifies how 24X7 HELPLINE (accessible via customer-service-point.in.net) collects, processes, and safeguards consumer information.

1. Information We Collect

When you book a service or contact us via our website, we may collect the following details:

• Personal Identifiers: Full Name, Contact Telephone/Mobile Number.
• Service Address: House/Flat number, Street name, Locality, and Pincode.
• Appliance Information: Appliance category, issue description, and brand name.

2. Purpose of Data Processing

Your details are used exclusively for operational purposes:

• Scheduling technician visits and verifying booking times.
• Providing diagnostic quotations and repair invoices.
• Communicating warranty or after-service follow-ups.

3. Non-Disclosure & Security

We do NOT sell, rent, trade, or distribute your personal contact information to third-party telemarketers or external advertisers. We apply industry-standard electronic safeguards to protect submitted information against unauthorized access.

4. Cookies and Analytical Tools

This website may use standard cookies and analytics to improve page response times and track digital ad conversion metrics in full compliance with advertising standards.

1. Scope of Service

24X7 HELPLINE arranges independent doorstep technicians to inspect, service, and repair domestic electrical appliances. Services are rendered on a per-request basis.

2. Inspection / Diagnostic Charges

A mandatory standard technician inspection visit fee of ₹299 is payable once the technician visits the location, irrespective of whether the customer chooses to proceed with further repair work after receiving the diagnostic quote.

3. Quotation and Spare Parts

All component costs (compressor, PCB, motor, gas refilling, etc.) and additional labor charges will be quoted upfront following on-site diagnostics. Work begins only upon customer approval.

4. Limited Warranty on Repaired Components

Replaced parts carry a standard 30 to 90 days replacement warranty against manufacturing defects (excluding external electrical surges, physical impact, or water damage). Consumable items are exempt from extended warranties.

5. Cancellation & Rescheduling

Customers may cancel or reschedule appointments at zero penalty up to 1 hour before the allocated technician dispatch time.

6. Legal Jurisdiction

Any disputes or legal inquiries arising from services rendered under 24X7 HELPLINE shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra, India.